Frequently Asked Questions

1. How long will it take for my order to ship?

Once we receive your order, it takes about a week to produce if the item is not already in stock. Handling and shipping typically take 1-3 days. For specific information, please check the product description on our website.

2. How can I contact customer service?

You can reach our customer service team via email at customerservice@byronseven.com for any inquiries or issues.

3. What should I do if the tracking number isn’t working?

Tracking can take up to 48 hours to become active. In some cases, the tracking number will only work once the parcel has reached your country. For the most accurate tracking updates, please visit our shipping agent’s direct page at PFC Tracking.

4. How can I cancel or change my order?

To cancel or change your order, please contact our customer service at customerservice@byronseven.com as soon as possible with your order details.

5. Can I change the shipping address after placing my order?

If your order has not yet been shipped, please contact our customer service at customerservice@byronseven.com immediately to update your shipping address.

6. What if my order is defective or damaged during shipping?

If your order arrives defective or damaged, please email customerservice@byronseven.com with photos of the defect or damage, and we will assist you with a replacement or refund.

7. How do I request a refund?

To request a refund, please contact customerservice@byronseven.com with your order details. We will verify if you are eligible for a refund and guide you through the process.

8. What is your return and exchange policy?

Our return and exchange policy varies on a case-by-case basis. Please contact customerservice@byronseven.com for specific information regarding returns and exchanges.