Frequently Asked Questions

1. How long will it take for my order to ship?

Orders are typically processed within 2 to 5 business days, as many products are produced in small batches or prepared individually. Shipping times may vary depending on the destination and product. Please check the product page for the most accurate timing information.

2. How can I contact customer service?

You can contact us at customerservice@byronseven.com. We usually respond within 1 to 3 business days.

3. My tracking number isn’t updating. What should I do?

Tracking numbers may require up to 48 hours to activate after shipment. In some cases, tracking updates can appear once the package reaches the destination country or local carrier network. If your tracking remains inactive after a few business days, feel free to contact us.

4. Can I cancel or change my order?

Orders may only be cancelled or modified before entering production or shipment. Please contact us as soon as possible with your order number if you need to make changes.

5. Can I change my shipping address after ordering?

If your order has not yet been shipped, we may be able to update the shipping address. Contact us immediately with your order number and the correct address.

6. What if my item arrives damaged or defective?

Please inspect your order upon delivery and contact us within 14 days if there is an issue with the item. To protect both customers and our business from fraudulent claims, all damage, warranty and replacement requests are subject to a verification process. In certain cases, a clear unedited video showing the issue in real time may be required before a claim can be reviewed.

7. Can I request a refund?

Eligible refund requests must be submitted within 14 days of delivery. Refunds are subject to inspection, verification and approval in accordance with our return policy. Customized, made-to-order, final sale and personalized items may not be eligible for cancellation or refund.

8. Do you accept returns or exchanges?

We accept authorized returns for eligible items within 14 days of delivery. Returned items must be unused, in original condition and packaging, and accompanied by proof of purchase. Returns sent without prior authorization may be refused. Contact customerservice@byronseven.com to request return instructions.