Frequently Asked Questions

1. How long will it take for my order to ship?

Orders are usually processed within 2 to 5 business days, as many of our products are made-to-order or sourced individually. Shipping generally takes 1 to 3 business days after that. Please check each product page for specific timing.

2. How can I contact customer service?

You can reach us at customerservice@byronseven.com. We respond within 1–2 business days.

3. My tracking number isn’t working. What should I do?

Tracking numbers may take up to 48 hours to become active. In some cases, tracking updates begin only once the package reaches your country. You can also check directly via PFC Tracking or reach out to us if it remains inactive after 3 business days.

4. Can I cancel or change my order?

You may cancel or change your order before it enters production or shipping. Contact us as soon as possible at customerservice@byronseven.com with your order number.

5. Can I change my shipping address after ordering?

If your order hasn’t been shipped yet, we may be able to update the address. Contact us immediately with your order number and the correct address.

6. What if my item arrives damaged or defective?

Contact us within 14 days of delivery with your order number and clear photos of the issue. If the item is faulty or damaged, we’ll offer a replacement or refund according to your legal rights.

7. Can I request a refund?

We offer refunds for defective, damaged, or incorrectly delivered items. EU customers have the right to withdraw within 14 days of delivery, except for made-to-order or personalized products. Please email customerservice@byronseven.com with your order number to begin the process.

8. Do you accept returns or exchanges?

We accept returns for faulty, damaged, or incorrect items. EU customers also have a 14-day withdrawal period for most products. Items must be returned unused, in original packaging. Contact us at customerservice@byronseven.com to start a return.