F.A.Q. & POLICY
Frequently Asked Questions
1. How long will it take for my order to ship?
Once we receive your order, it typically takes 2 to 5 days to produce, as our products are printed or sourced individually with each order. Handling and shipping usually take an additional 1-3 days. For specific details, please refer to the product description on our website.
2. How can I contact customer service?
You can reach our customer service team via email at customerservice@byronseven.com for any inquiries or issues.
3. What should I do if the tracking number isn’t working?
Tracking can take up to 48 hours to become active. In some cases, the tracking number will only work once the parcel has reached your country. For the most accurate tracking updates, please visit our shipping agent’s direct page at PFC Tracking.
4. How can I cancel or change my order?
To cancel or change your order, please contact our customer service at customerservice@byronseven.com as soon as possible with your order details. Please note that changes or cancellations are only possible before the printing or sourcing process begins.
5. Can I change the shipping address after placing my order?
If your order has not yet been shipped, please contact our customer service at customerservice@byronseven.com immediately to update your shipping address.
6. What if my order is defective or damaged during shipping?
If your order arrives defective or damaged, please email customerservice@byronseven.com with photos of the defect or damage, and we will assist you with a replacement or refund.
7. Why aren’t my suction cups sticking?
Suction cups require water or moisture to activate the vacuum force needed for them to stick properly. If your suction cups are not sticking, it’s likely because they weren’t used correctly. We do not accept refund or replacement requests for issues related to improper use of suction cups. For a quick tutorial on how to use them correctly, please check the video here.
8. How do I request a refund?
Due to the custom nature of our products, refunds are generally not possible unless the item arrives defective or damaged. If you believe you are eligible for a refund, please contact customerservice@byronseven.com with your order details, and we will guide you through the process.
9. What is your return and exchange policy?
As each product is printed or sourced individually upon order, we do not accept returns or exchanges unless the item is defective or damaged. If you encounter any issues with your order, please contact customerservice@byronseven.com for assistance.